Frequently Asked Questions
General & Orders
How can I submit my order?
You can place an order directly on our website by uploading your files and providing instructions. For larger projects, share via Google Drive, Dropbox, or WeTransfer.
Do you have a limit on the number of files I can submit?
No strict limits. For bulk projects, we recommend contacting our support team for tailored solutions.
What should I do if my file is over 50 MB?
Upload your files to cloud storage (Google Drive, Dropbox, WeTransfer) and send us the link when submitting your order.
Photo Editing
What kind of photos can you retouch?
We edit portraits, fashion, real estate, e-commerce, and product photos. From basic corrections to advanced retouching, we’ve got you covered.
Do you provide background editing or transparent backgrounds?
Yes, we offer precise background removal, replacement, and transparency creation as part of our Clipping Path Services.
Can I request multiple variations of the same image?
Of course! Mention it in your order details, and we’ll provide several options for you to choose from.
Do you deliver layered PSD files?
Yes, upon request we can deliver fully editable PSDs along with standard JPG/PNG outputs.
Can you work with RAW files?
Yes, we accept RAW formats (CR2, NEF, ARW, etc.) for maximum editing quality.
Video Editing
What types of videos can you edit?
We edit commercial, corporate, event, and social media videos — including promotional reels, YouTube content, ads, weddings, documentaries, and drone footage.
Do you add subtitles, effects, or motion graphics?
Yes, we offer subtitles, transitions, motion graphics, animations, and advanced effects to enhance your videos.
Can you edit 4K or large video files?
Yes, we support high-resolution footage including 4K and above. For large files, please send via cloud storage.
Do you provide color grading and sound editing?
Absolutely! We offer professional color grading, sound cleanup, and background music integration.
Website Creation
What kind of websites do you create?
We build landing pages, e-commerce stores, corporate sites, portfolios, blogs, educational platforms, and nonprofit websites — all fully responsive and optimized.
Do you provide responsive (mobile-friendly) websites?
Yes, all websites are built to be responsive and optimized for mobile, tablet, and desktop devices.
Will you handle hosting and domain setup?
We can guide you through hosting and domain setup. If preferred, we can also manage it for you.
Do you provide SEO optimization?
Yes, we include basic SEO (metadata, speed optimization, mobile-friendly structure). Advanced SEO can be arranged upon request.
Delivery & Payment
What is your usual delivery time?
Most projects are delivered within 24–48 hours depending on complexity. Larger orders may take longer.
Do you offer speedy delivery?
Yes, we provide rush services:
• 36-hour delivery (+50%)
• 24-hour express delivery (+75%).
• 36-hour delivery (+50%)
• 24-hour express delivery (+75%).
How and when do I pay?
You pay securely after confirming your order. We accept Payoneer, credit/debit cards, and local payment options.
Are the prices inclusive of VAT?
Yes, all listed prices include VAT where applicable.
Do you offer discounts or promo codes?
Yes, we offer discounts for bulk orders and long-term clients. Promo codes can be applied at checkout.
Revisions & Rights
Do I pay extra for revisions?
Minor revisions are free. Major changes outside the original brief may incur additional charges.
Is my content safe with you?
Yes, we guarantee full confidentiality. Your files will never be shared or reused.
Do you claim copyrights for finished projects?
No, all rights remain yours. We only keep a copy internally unless you request deletion.
Account & Support
How do I close my account?
You can request account deletion anytime via support. We’ll permanently remove your data from our system.
How do I contact support?
You can reach us 24/7 via live chat, email, or the contact form on our website.
OnTheViz Services
Our Comprehensive Services
We offer a full spectrum of creative and technical solutions to help your business thrive. Explore our professionally crafted photo, video, and web services below.